Terms & Conditions

These terms govern the sale of custom-built computers and related services by NXPC. By placing an order you agree to them.

Please read clause 5 carefully — it explains when you may cancel and how.

Where these terms say consumer, that includes a person buying outside their trade or profession, and — under Polish law — a sole trader buying something not connected with the specialisation of their own business. Nothing in these terms reduces a right the law gives you; where they conflict, the law wins.

There are two ways to order. You can buy one of our catalogue builds as listed, or you tell us what the machine has to do and we design and quote a build around you. The catalogue is a set of worked examples; most of what we make is the second kind.

A contract forms once we confirm your order and your payment has cleared.

For a build designed around you, the quote sets out the specification we agreed, the price and the delivery date, and states whether the order falls under clause 5.6. You confirm that quote before you pay, and the confirmed quote is what we build.

We may decline or cancel an order if a component becomes unavailable or a pricing error occurs, in which case any payment is refunded in full.

Prices are shown in euros and include VAT where applicable.

The exact total depends on your country’s VAT rate and is confirmed at checkout. For deliveries outside the EU, see clause 6.

Orders are paid 100% upfront. Assembly begins only after payment has cleared.

Card payments are processed securely by our payment provider; we do not store your card details.

If you are a consumer you may withdraw from the contract within 14 days, without giving any reason. The period runs from the day you, or someone you nominate, takes physical possession of the machine.

To withdraw, tell us clearly before the 14 days are up — by email to legal@nxpc.eu, or using the form in clause 6. Sending the message before the deadline is enough; it does not have to reach us by then.

Return the machine to us within 14 days of telling us. You pay the direct cost of returning it. Because of its weight and value we ask you to use the original packaging and an insured, tracked service; we will help you arrange this.

We refund everything you paid, including the standard delivery cost, within 14 days of being told you are withdrawing — though we may wait until the machine is back with us, or until you show it has been sent. The refund goes to the same payment method you used. If you chose a delivery option more expensive than our standard one, we refund the standard cost.

You may unpack and test the machine as you would in a shop. If you go further and its value drops as a result, we may reduce the refund by that amount.

The exception, and where it stops. The law gives no withdrawal right for goods made to a specification you set, or clearly personalised for you. Most of what we build is exactly that: you tell us what the machine has to do, we design it around you, and it is assembled for you alone. For those orders clause 5.1 does not apply.

The exception turns on who specified the machine, not on the fact that it was assembled after you ordered. Ordering a catalogue build as listed is not a custom specification. Nor is picking between options we put in front of you on a standard build — those remain our configurations, and the full 14 days apply to them.

Whenever an order falls under the exception, we tell you so in writing, before you pay, and ask you to confirm you understand you will not have the 14-day right for it. If we have not done that, the right applies whatever the rest of this clause says.

Before assembly starts you can always ask us to change or cancel an order, whether or not you have a withdrawal right. We will tell you honestly what stage it has reached and what it has cost so far.

You do not have to use this wording — any clear statement will do — but you may copy it if it is easier.

We build in Warsaw and ship across the EU and selected European countries via DHL, DPD and UPS.

Unless we agree a longer time with you, we deliver within 30 days of the contract. A machine is assembled to order, so for most builds we agree a longer, specific date with you before you pay, and confirm it in writing.

If we miss an agreed date, you may set us a further reasonable period; if we miss that too, you may cancel and we refund you without delay.

Risk of loss or damage passes to you when you, or someone you nominate other than the carrier, takes possession of the machine.

For destinations outside the EU, any import duties, taxes or customs fees are the recipient’s responsibility. Full details are in our Delivery Policy.

We are liable to consumers if the machine does not conform to the contract, for two years from delivery. This is your right under the law, it costs nothing, and no guarantee we offer replaces or reduces it.

For the first year, a fault that appears is assumed to have been there on delivery unless we show otherwise. You do not have to prove it.

You may ask us to repair or replace the machine. If we cannot, or do not do it within a reasonable time and without significant inconvenience to you, you may ask for a price reduction or withdraw from the contract — unless the fault is minor.

Repair, replacement, collection and return under this clause are free of charge to you.

On top of clause 8, every build carries a 2-year NXPC guarantee covering defects in our assembly, with support worldwide. Components also carry their manufacturers’ own warranties.

It does not cover accidental damage, misuse, or unauthorised modification. Making a claim is free; we arrange collection and return.

This guarantee is given voluntarily and is in addition to clause 8. Nothing in it limits the rights the law gives you.

Send any complaint to legal@nxpc.eu with your order number and what is wrong. We reply within 14 days. If we do not reply to a consumer complaint in that time, it counts as accepted.

If we cannot settle it between us, you may use out-of-court dispute resolution. In Poland that includes the permanent consumer arbitration courts and the mediation service of the Trade Inspection (Inspekcja Handlowa), and free help from your local consumer ombudsman (powiatowy lub miejski rzecznik konsumentów). Using them is your choice, not a condition of anything, and it never takes away your right to go to court.

We are responsible for loss we cause by breaking these terms or by failing to take reasonable care.

Please keep your own backups: a machine that has to be repaired may come back with its storage erased, and we cannot recover data for you. We do not limit our liability for loss we cause through our own fault, including data loss — and we could not do so under Polish law even if we wanted to.

For losses we could not reasonably have foreseen, and for anything that is not caused by us, we are not responsible. Nothing here limits liability for death or personal injury, or any other liability that cannot be limited by law.

We are not liable for delays or failures caused by events beyond our reasonable control, including supply shortages or carrier disruption. We will keep you informed and agree a new timeline where possible.

These terms are governed by the laws of Poland, without affecting the mandatory consumer protections of your country of residence in the EU.

We may update these terms; the version in force is the one published when you place your order, shown by the “last updated” date above.

NXPC is operated by Arsenii Kukla, Warsaw, Poland.

NIP —.

Email legal@nxpc.eu. This is also the address for complaints and for withdrawal under clause 5.